Refund policy

**Return & Refund Policy**

Thank you for shopping with us! We want you to be fully satisfied with your purchase. Please read our return and refund policy below to understand our process and how we handle returns and refunds.

**Return Eligibility**  
We strive to ensure all our products meet your expectations. If you are not completely satisfied with your purchase, we offer returns within **14 days** from the date you received your order. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging. Some items, such as personalized or perishable products, may not be eligible for return.

**How to Request a Return**  
To initiate a return, please contact us on our website with the following information:
- Order number
- Product(s) you wish to return
- Reason for return

Once we receive your request, we will review it and provide you with detailed instructions on how to proceed with your return.

**Refund Process**  
After receiving the returned product and confirming it is in its original condition, we will issue a refund to your original payment method within 3-7 business days. Please note that shipping fees are non-refundable, and you will be responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective items).

**Damaged or Defective Items**  
If you receive a damaged or defective item, please contact us immediately, providing photos of the damage or defect. We will assist you in resolving the issue, which may include issuing a full refund or sending a replacement at no additional cost.

**Exchanges**  
At this time, we do not offer direct exchanges. If you would like a different product, we would recommend placing a new order for the replacement item.

**Late or Missing Refunds**  
If you have not received your refund within the expected timeframe, please check with your payment provider or bank. If the issue persists, please contact us, and we’ll be happy to assist you.

**Customs & Import Duties**  
Please note that we are unable to refund any customs fees, taxes, or import duties imposed by your country. These charges are the responsibility of the buyer.

**Contact Us**  
If you have any questions or need assistance with your return, feel free to reach out to us at [your contact email]. We are here to help and ensure that your shopping experience is as smooth as possible.